Anonymous
map-marker Versailles, Kentucky

Refund

Been 3 weeks still dont know if the form I filled out was received to get my refund, and I have no way to get in contact with anyone to find out. This is ***

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Patrick R Rkn

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Verified Reviewer
| map-marker Lexington-Fayette, Kentucky

Refund

I still trying to figure out if Immediadent received the form I filled out to accept my refund, and I havet heard anything. If they have how long will it take to get my refund. Id appreciate a response if at all possible.

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Loss:
$478

Preferred solution: Full refund

Aadil A Pjs
map-marker Patan, Bagmati Province

My Facebook account is locked

Sir my personal Facebook account is locked confirmation code not received on my email account send me

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Preferred solution: I would like to activate my Facebook

Jacque B
map-marker Schiller Park, Illinois

Closed location

They closed without warning during COVID-19..... They should have let the client know they were not coming back, so they could look for other dentist options

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Preferred solution: Apology

User's recommendation: *** no

amira s Mqz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Payed for a crown never got it

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I payed for root canal and a crown

I got a temporary crown was waiting for my crown to arrive before finding out that the business are closed now in every location in oh

I need a refund!!!!!!

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Loss:
$600
Pros:
  • Fast
Cons:
  • Irresponsible
  • Unreliable

Preferred solution: Let the company propose a solution

Lee M Eey

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Verified Reviewer
| map-marker Colerain, Ohio

Unethical billing practices

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Visited for x-rays and cleaning, they found a cavity and did a filling. All of that is covered 100% by my insurance.

No bills were ever sent out (because there was no balance).

Seven months later I get a letter from a collection company saying I owe money, even though I never received a bill. Unethical.

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Pros:
  • Easy to get appointment
Cons:
  • Incompetent and billing for services not rendered
  • Billing
  • Customer care

Preferred solution: Send out a detailed bill, stop collection proceedings, apology.

User's recommendation: Aviod unless you enjoy being charged for thing that you don't owe.

Anonymous
map-marker Indianapolis, Indiana

They still haven’t returned my calls !

I have 2 partials that are in the Office on Emerson ave in Indianapolis . I have been unable to get them because of COVID .

I've paid for them and feel I should get them or be reimbursed for them . I need them .

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Connie S Org

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Verified Reviewer
| map-marker Nashville, Tennessee

Monthly charges

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Immediadent has closed permanently and I am still getting monthly charges taken from bank account

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Loss:
$200

Preferred solution: Let the company propose a solution

Temima Vxs
map-marker Perry, Indiana

They were paid and never finished the job

I had a root canal done February 2, 2020 and im still walking around after they were paid with bith a temporary crown and bridge in my mouth

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Loss:
$2000

Preferred solution: Full refund

Tamika K Rhp

Bad Service

I had a root canal done February 2, 2020 here it is June 1 2020 and I'm still walking around with a temp in my mouth and they've already been paid and they're close permanently so where's my crown or money

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Loss:
$2000

Preferred solution: Full refund

1 comment
Guest

Me too!!!!!!!!!!!!

Shane H Rno
map-marker Perry, Indiana

Do NOT have any work done with this company.

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Updated by user Nov 14, 2019

I HIGHLY do not recommend this company. I currently am speaking to my attorney about filing legal action.

Original review Nov 14, 2019
I have had a few procedures done with this company. I should have know after the first to decline any further work down.

My first experience was as follows, sat in the chair looked around and noticed dirty syringes at my feet, filthy conditions at the US 31 office. Decided to change Offices, firT boat was flawless, however the second visit was a total nightmare. I showed up on time, spoke with the dentist, everything was great. Then the procedure started, nothing was in place, the staff had nothing to complete the root canal in place.

I was in the chair for 6 long hours. For a procedure that should have take 2 hours, I was seated for 6 hours. I was informed. I would have to return on a Sunday to complete this and this does include the final visit.

The final visit would cost an Additional 700+. I contacted the main office and was informed nothing was wrong and did not warrant any kind of compensation. I strongly disagree. With this being said.

I am now seeking legal action.

The dentist is wonderful however, the company is subpar at best. I do NOT recommend anyone going to this establishment for anything.
View full review
Loss:
$1000
Cons:
  • Uneducated opinionated
Reason of review:
Poor customer service

Preferred solution: Full refund

Terry Rsc
map-marker Cuyahoga Falls, Ohio

Not sure good work but bad billing

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Went to ImmediaDent Chapel Hill Mall area and had work done put half down on my credit card paid the other off in cash now 17 months later 18 months later I'm getting a bill saying it's not paid I asked them to send me a broken-down copy of the work that was done and what was paid and to this day two months later I have not gotten any paperwork from them how can I pay them something that they can't prove I owe them

View full review
Pros:
  • Friendly staff
  • Competency
Cons:
  • Paid in full
  • Incompetent and billing for services not rendered
Reason of review:
Poor customer service

Preferred solution: Are you getting the billing straight if I got work done on my teeth and they should be able to tell me what work was done when it was done how much I paid and how much I still owed and all they do is call me up two years later demanding money without ever

Brad D Wdr
map-marker Anderson, Indiana

Fraudulent Billing Immediadent Anderson IN

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Updated by user Oct 17, 2019

Was called by Compliance Manager Allie shortly after posting review. She agreed that I should not be charged for this erroneous billing.

Although I received a bill statement 2 days later of amount disputed.

That statement was probably already in the mail at the time I talked to CM Allie.I'm waiting for next billing cycle to see if I receive another erroneous bill.Since then I see that someone from their Anderson office let a negative comment on my review.Indicative of their attitude toward patients. Would be interesting to know who posted that comment from their office

Original review Sep 17, 2019
Billed for Service not rendered I give Immediadent Anderson Indiana Negative 5 Review
Went in for replacement of crown that had fell off after a few months.
Procedure was completed paid for. $2209.00
Was not supposed to be charged to replace defective crown.
A month later they tell me I owe $113.00 for some charge on this procedure.
This is totally contrary to their billing procedure.

They always tell you the amount owed before every procedure. They waited a month to see if they could get my insurance to pay this charge. When they found out my insurance would not pay then they made me aware of the charge.
Ive spent $8000 dollars at this office and I will never go back again.

Their liars and very deceitful.
I purchased a partial for $1500 that was like chewing on a sponge that I could never wear.
Had to go 4 times because of a crown that kept falling off.
Then they tell me how a crown will not hold properly on a back lower molar after I went through all of this and thousands of dollars.
Then they have a dental assistant give me a nerve block that damages a lingual nerve and my tongue has nerve damage for the last 2 months.
I will never go back again. Their liars and very deceitful.
View full review
Loss:
$5000
Cons:
  • Incompetent and billing for services not rendered
Reason of review:
Incompetent and Billing for services not rendered

Preferred solution: Full refund

Anonymous
map-marker Wayne, Indiana

Dishonest Billing department

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They keep billing me for services I didn't receive. What was done there was paid for at time of service.

I was promised after asking 3 times, that I would not be charged any more. Of course, got a bill in the mail. I paid it. Next thing I know, get another bill in the mail for the same date of service for something that wasn't even done.

I called MANY times to try to get it resolved, just kept giving me excuses. This has gone on for months. They keep finding "new" charge.

This is intolerable and cannot be legal. I will never use them again, and I refuse to pay for services that were not rendered.

View full review
Loss:
$1000
Pros:
  • Up to date equipment
  • Friendly staff
Cons:
  • But you still do
  • Paid in full
  • Still got billed
Reason of review:
Pricing issue

Preferred solution: Full refund

Makenzie B Jya
map-marker Miami, Ohio

*** Service

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I have been sitting in this lobby since 11 AM this morning. But when they told me that I would be seen within 2 to 3 hours, I go up to the front counter and then they tell me I won’t be seen at all today I kind of find that highly ridiculous and it kind of *** me off a little bit noting you that I’ve been sitting in that lobby since 11 AM this morning and I expect to be seen before they close but no they’re not seeing me at all and I do not recommend going to this place they have *** customer service and The front desk people are horrible as ***

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Pros:
  • Competency
Cons:
  • Management lack respectfull communication skills
  • Highly disrespectful
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Sharon, Ohio

Unneeded treatment

Told me I needed two fillings, one was a refill on a molar. I only went there for a cleaning.

End of story, that refilled molar didn’t take and needed a root canal (not covered) then needed a restoration and crown (also not covered). Total scam.

A ton of money. All I needed was a cleaning.

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Reason of review:
Not as described/ advertised

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